Meet Our Team

All of the financial counselors who serve you have completed in-depth courses and an examination through the National Foundation for Credit Counseling, Inc.
They regularly attend continuing education programs to maintain their knowledge and more effectively serve you. Counselors participate in monthly meetings to discuss new developments and quality improvement measures.

Bottom line: We are here to help you.

Learn more about our counselors below:

Alan

Alan

Education & Marketing Leader

How long with FISC: Since 2000

Areas of expertise:  Alan teaches on a wide variety of personal financial topics, such as managing cash flow, building budgets that work, saving regularly, reducing debt, and effectively setting and reaching goals.

What I like about working at FISC:

We have the opportunity to provide life changing education and counseling. I love our focus on offering practical financial solutions! FISC has a legacy of helping people find long-lasting answers to their financial problems.

What consumer challenges do I hear most often?

My paycheck is shrinking! People are frustrated because it seems like there are always unexpected expenses. Just when they start to get caught up, something else comes up that they have to pay.

Single piece of financial advice:

Take a closer look at those “unexpected” expenses. While many expenses don’t happen on a monthly basis, we know they will happen.

Becky

Becky

Financial Counselor

How long with FISC: Since 2014

Areas of expertise: Becky works with clients of all incomes, giving practical advice on budgeting, reducing debt, building credit and changing habits to meet their long term goals.  She teaches classes at the homeless shelter plus other financial workshops in the community.

What I like about working at FISC:

Our focus is to help people get past their financial struggles and toward financial fitness. I like that we both counsel and coach. Let’s deal with the immediate financial issue first. Then, by continuing the relationship, we coach our clients toward their financial goals. I like hearing our clients’ story and strategizing with them for the outcomes they want. We often hear clients say, “I’m so glad I came, I have hope now.”

What consumer challenges do I hear most often?

Unexpected events throw clients’ finances into a tail spin. Unemployment, health issues or divorce can quickly drain their emergency funds. People are faced with difficult financial decisions while they’re also dealing with difficult, sometimes heartbreaking, personal decisions. It can be overwhelming.

Single piece of financial advice:

It’s easy to let expenses rise to meet income, spending all that we earn, and living in the moment. I encourage people to save a portion of every paycheck. The money you don’t see is the money you don’t spend. Then it will be there for future expenses… and future fun!

Dana

Dana

Consumer Credit Counselor

How long with FISC: Since 2010

Areas of expertise:  I counsel and educate on a wide variety of personal financial topics, such as household budgeting, understanding your credit report and rebuilding credit, bankruptcy and debt management, first time homebuyer preparation and foreclosure prevention.

What I like about working at FISC:

As a counselor I give individuals and families the tools to successfully manage their money, save, and reduce debt.  When finances are taken care of in the home, there is less stress and more time to enjoy life.

What consumer challenges do I hear most often?

I often hear about households not having enough money to make ends meet each month.  Most of the time it is due to having too much debt, but sometimes it is due to reduced income from job loss or medical issues.  I try to find affordable alternatives to paying down debt and match local resources to this in need.

Single piece of financial advice:

Stop using credit cards as a way to “finance” life.  At FISC we focus on using the cash you have to work with but all too often we find families using credit cards to live on because they fail to take the time to track their spending and plan out a reasonable budget.   Also, for couples and families…communication is key!

Ginny

Ginny

Lead Counselor

How long with FISC: Since 2004

Areas of expertise: I assist clients in learning how to budget and get out of debt and understanding and improving credit reports and scores. I also assist clients in working out payment plans for student loan debt. I oversee the work of our counselors, helping to provide resources and education for them as well as making sure we all do quality work that is well-documented.

What I like about working at FISC:

I love working at FISC because FISC had a big impact on my own life when I was raising four children and trying to figure out how to do it on a single income, as I was a stay-at-home mom. I came to a FISC seminar and began using the FISC spending plan. I always tell people the spending plan is our secret weapon. I don’t know where I would be now financially if I had not learned how to implement that system. I have used it every day, every month since then and taught others how to use it long before I was employed here.

What consumer challenges do I hear most often?

Most of the challenge I see people facing are from spending more than they earn, accumulating debt because of that and then struggling to meet current expenses while paying the debt payments, then using the credit card or whatever form of debt it is, because they don’t have enough for regular expenses. That way it snowballs. It’s a very painful way to live.

Single piece of financial advice:

Understand that debt is dangerous. Society has grown comfortable with debt, especially unsecured debt. We don’t realize what a monster it is and the potential it has to harm your life.

 

 

Laurie

Laurie

Administrative Assistant

How long with FISC: Since 2004

Areas of expertise:  Office management, customer service and 10 years of Human Resource Management skills.

What I like about working at FISC:

Knowing that we are helping our clients to make changes that promote a happier and healthier life for them and their entire family.

What consumer challenges do I hear most often?

How paralyzing Payday Loan debt is.

Single piece of financial advice:

It’s never too early to contact us for help. If you are worried, don’t wait!

Ron

Ron

Consumer Credit Counselor

How long with FISC: Since 1993

Areas of expertise:  Helping people discover peace of mind by getting at the root causes of financial challenges. I enjoy teaching the Power of Money workshop, sharing budgeting tips that work and helping people understand why we make some of the spending choices we make.

What I like about working at FISC:

I enjoy helping people to get a good budget and guiding people away from debt into a better and more peaceful life.

Melissa

DMP Specialist

How long with FISC: Since 2013

Areas of expertise: My areas of expertise include, communicating with clients throughout the length of their debt management plan, setting up payment plans, contacting creditors for payment proposals, balance updates, and payoff amounts; running monthly reports and providing support to the DMP Specialist.

What I like about working at FISC:

In my position, I help clients work toward paying off debt.   The joy in a client’s voice when they realize the progress they are making toward paying down their debt and when they make the last payment is very rewarding.  I enjoy working as a team with the DMP Specialist, the financial counselor, and the client to help the client succeed in paying off their debt.

What consumer challenges do I hear about most often?

The startup of a DMP can be stressful for a client as they learn to manage the DMP payment.  Clients don’t always realize that we can help with most unsecured debt from medical debt, collections, pay day/cash stores, to credit card debt.

Single piece of financial advice:

Don’t ignore your medical/credit card statements, or your collection/past due notices and phone calls; some creditors are willing to help if you find yourself unable to pay your monthly payments and medical/collection offices may work out payment plans as well.   If you are feeling overwhelmed with debt, please call us.  We are here to help and can mediate between you and your creditors!

Faith

FISC Team Satellite Leader (NWTC Financial Coach)

How long with FISC: Since 2014

Areas of expertise: Meeting with students at Northeast Wisconsin Technical College in Green Bay about budgeting, credit, debt management and student loans as well as presenting to classrooms and for workshops mostly on money management.

What I like about working at FISC:

I love working with people. I love helping people to reach their financial goals and make a difference in someone’s life.

What consumer challenges do I hear most often?

I see many clients who are living paycheck to paycheck and just trying to get by each day. Some clients are unsure of how they will make rent the next month.

Single piece of financial advice:

Live frugally, pay yourself first and make S.M.A.R.T. financial goals.

Denise

Denise

Operations Leader

How long with FISC: Since 2014

Areas of expertise: My areas of interest and expertise include leading in a manner that provides a safe, caring, and purposeful environment for the FISC team and for the participants we serve.  Promoting our services and making community connections leading to partnerships, that in turn positively affect our community members, is a great way to spend a day at work!

What I like about working at FISC:

There are many opportunities to observe the effects of FISC services and share in the joy that comes with hearing about long-term changes in people who thought there was no hope for their financial situations.  When I tell people that I work at FISC, many offer stories of how our services have impacted their lives.  These comments have come from community members of all economic and social status.

What consumer challenge do I hear most often?

While I typically do not hear directly from consumers, I see the data and hear from FISC team members and community members about the most common financial challenges.  These include medical debt, reduced income due to job loss, and credit card debt.  An emerging area of great challenge is the student loan debt crisis.

Single piece of financial advice:

Become more aware of the consequences of overspending and undersaving over the course of your lifetime.  This involves planning and being motivated and deliberate in sticking to the plan you’ve created.  Increasing your financial literacy will shape the financial freedom you need to live your life with purpose and joy!

Carmen

Carmen

Leader of Debt Management and Payment Partner

How long with FISC: Since 2001

In my role as a DMP Specialist, I work as a mediator between the clients and the creditors; contacting creditors for payment proposals, setting up payment plans, disbursing payments and responding to clients’ concerns.

Throughout the years the struggles have remained the same for clients. When the clients start their Debt Management Plan, things can be overwhelming and even a little frightening for some.  I’ve enjoyed working with them on their journey from the first payment until the last.  I consider myself, the client, and the counselor a team and when we work together, they can achieve their goal of being debt free.

It’s a pleasure to help clients anyway I can. We’re here to help you!

Diane

Diane

Consumer Credit Counselor

How long with FISC: Since 2007

Areas of expertise:  One on one confidential financial counseling to help resolve troubles with money and discover peace of mind. Diane teaches on a variety of subjects. She provides workshops which include information on identity theft, credit, budgeting tips that work, affordable debt payment options, and other personal money management topics. Success is achieved by setting goals which are specific, measurable, attainable, relevant, and timely.

What I like about working at FISC:

The meaningful work we do which improves the life of the individuals and families we meet. The techniques and information we share has a long lasting positive impact on people’s standard of living. There is more time and freedom to focus on whom and what matters the most to us when a financial plan is in place.

What consumer challenges do I hear most often?

I do not have enough money to budget!  Feelings of frustration over ongoing struggles with money are often voiced.  Efforts have been made in the past, but it never seemed to make a difference.

Single piece of financial advice:

Often it is more than just one issue that is causing people to feel stuck in a rut.  List your challenges that are keeping you from moving forward and reaching your goals. Prioritize and select the top one or two issues you would like to begin resolving, create a plan to make improvements, and set a start date to begin working on them.

Pete

Pete

Consumer Credit Counselor

How long with FISC: Since 2010

Areas of expertise: The areas I spend most of my time in is working with clients on their bankruptcies or student loan debt.  I work to help them understand their rights and how it is most beneficial to them.  I go out into the community and speak about both of these subjects and try to educate them on how to proceed without being taken advantage of.

What do I like about working at FISC:

I like the interaction with so many people.  The way everyone’s only concern is taking care of our clients.  How the leadership teams allows us the freedom to be ourselves.  They guide us to make sure we are following the expectations and create a true team atmosphere to help maximize our talents to the fullest.

What consumer challenges do I hear most often?

Every situation is different.  The most common situation is the amount of debt that clients come to us with.  Medical debt is probably the most common, but student loan debt is becoming more and more common.

Single piece of financial advice:

It would be make sure to take care of you “needs” over your “wants”.  Clients come to us thinking their credit card debt, medical debt, or any other unsecured debt is the top priority.  Make sure you take care of your housing, utilities, food, and yourself before those debts.  There is always help available and have the courage to take advantage of it.

Teri

Teri

Consumer Credit & Housing Counselor

How long with FISC: Since 2010

What I like working at FISC:

This is a position I love, actually making a difference in people’s lives, helping them develop and learn  skills they can continue to use for the rest of their life.

What consumer challenges do I hear most often?

I have found People have tendencies to blame themselves for their financial situations, when in fact they were never taught how to really handle finances. You cannot perform in any position without proper training or education. I love to see the excitement when they fully understand how to handle finances and realize their situation is not nearly as bad as they thought.

Single piece of financial advice:

Forgive yourself for the current situation, prioritize your bills and spending and then develop a plan of action.

Leslie

Financial Counselor/Coach at LEAVEN, Coordinator Pay it Forward Loan Program

How long with Goodwill: Since 2016

Areas of expertise: I help clients focus on their personal strengths to solve problems and rebuild financial security after times of crisis. Connecting to community resources and finding innovative ways to improve the outlook for long-term quality of life are our shared goals.

What I like about working at FISC:

FISC counselors recognize that financial challenges are usually tightly wrapped up with other aspects of our lives – health, family, education and in many cases circumstances outside of our control. We have counselors with expertise in housing, student loans, getting free from overwhelming debt, and taking the first steps toward financial self-sufficiency.  If I don’t know how to best help a client I can always turn to another counselor for ideas and assistance.

What consumer challenges do I hear most often?

My family experienced a medical crisis which caused a loss of income, and trying to pay off the bills from that has set us into a downward spiral that has been really hard to get out of.

I haven’t been able to get a job that pays well enough to cover our living expenses and save a reserve for emergencies.

Single piece of financial advice:

Adopt practices that will help you get to the point where you can ‘pay it forward’ instead of always struggling to pay back money you’ve borrowed. We are here to help you take the first steps.

Nicole

Team satellite leader (FVTC Oshkosh financial coach)

How long with FISC: Since 2016

Areas of expertise: Working with students on budgeting, credit, debt, student loans and approaching finances from a holistic viewpoint. Nikki also offers workshops that cover areas of saving money, reducing debt, building credit and working toward future goals.

What I like about working at FISC: I believe knowledge is power. Being able to pass on knowledge about finances with no ulterior motive to consumers allows them to become empowered and take control of their financial lives. I know this will have an impact on them for years to come. Being able to help them on this road is very gratifying.

What consumer challenges do I hear the most? Living paycheck to paycheck and being unable to save money. This leads to high amounts of stress when emergencies occur.

Single piece of financial advice: There are a million articles about finances and how to improve them. Find the tools that work for you and leverage them the best you can. Not every tip works for everyone. Do what works for you, not what works for everyone else.