As a client of CCCS of Northeastern Wisconsin, you have the following rights:
- To be treated with dignity and respect;
- To be actively involved in any plan which may be developed for you;
- To withdraw from the Debt Management Plan after written notification to the agency;
- To have compliants addressed in a timely manner;
- To speak freely in an appropriate manner and have your concerns addressed;
- To ask questions and be informed of your rights of CCCS of Northeastern Wisconsin.
COMPLAINT RESOLUTION PROCESS
Client Grievance Policy
We are committed to providing you with high quality services. However, if you are not satisfied with services provided or if you want to make a complaint, we ask that you follow these guidelines.
- First, try to resolve the issue with the staff member involved, giving them specific information about your complaint.
- If this is not possible or the issue is not to your satisfaction, please write or call the Coordinator of Counseling Services at our Menasha office (800) 366-8161.
- We may request a meeting with you or seek more information from a staff person.
- We will respond in writing within fifteen (15) days.
- Finally, if your issue is still unresolved, you may appeal directly by letter to the Executive Director. After additional fact finding, the Executive Director will provide a concluding decision to you within fifteen (15) days.
CCCS of Northeastern Wisconsin shall not discriminate in the selection and participation of clients in its programs with respect to race, religion, color, gender, age national origin or handicap. No criteria other than those required by funding sources or by Federal or state law(s) shall be used to determine client eligibility.
Clients who feel that they have been discriminated against in the provision of services by CCCS of Northeastern Wisconsin on grounds of race, religion, color, sex, age, national origin or handicap, have the right to appeal to the Executive Director. The Administrative Assistant will accept your written complaint and make an appointment with the Executive Director for you.
For information on consumer protection, contact the Federal Trade Commission (FTC) at http://www.ftc.gov.